We provide your small business with an all-in-one IT department
Astrofox offers a remotely managed IT department for small and medium businesses in the North East. From our Offices here in Newcastle Upon Tyne, we offer high quality Business IT Support from our team of experts, at a fraction of the cost of hiring your own.
Telecoms | Helpdesk | Antivirus | Networks | Backups
03. Manage & support
Outstanding customer serviceWe install our remote Business IT Support software and take over responsibility for managing your computer infrastructure from our office here in Newcastle Upon Tyne.
Single point of serviceDoes dealing with your internet, email, web hosting and software vendors feel like an unpleasant game of ping pong? At Astrofox, everything is our problem. If an issue is outside of our control, we’ll deal with your technical vendors on your behalf.
Affordable expertiseBy sharing our team of experts you get your very own IT department at a fraction of the cost of hiring internal resources, and gain access to higher levels of expertise.
Improved productivityWe’ll help you make your business more competitive and efficient by using technology the right way through effective Business IT Support.
More free timeYou have better things to do than managing your computer systems. You can stay in control of cost and direction, while we sweat the details.
Peace of mindWho has access to your confidential documents? Are your backups even working? What happens in case of fire or theft? Let us worry in your place so you can start catching up on that “sleep” you’ve heard so much about.
Reduced downtimeOn-call computer support companies increase their profit when your network breaks. Our business model, based on a monthly fee, ensures that we work extra hard at maintaining your systems and preventing issues before they occur.
Your employees will get access to our high-quality support help desk. Give us a call or send us an email and your issue will be quickly resolved by one of our experts. We're local to Newcastle Upon Tyne and cover an area base including Darlington, Durham, Sunderland, Gateshead and Northumberland.
Your own IT Director
Your director will assist you with issues that fall outside the scope of support such as vendor relationships, strategic planning, equipment purchases and special projects.
Proactive IT Support
We’ve automated server and computer maintenance tasks to keep your services and devices running smoothly while increasing their useful life. We’ll also keep your software and operating systems up to date to ensure optimal security and stability.
We keep an eye on your systems at all time and provide a fast response to all types of incidents. Our experienced system administrators handle those issues as part of your support plan.
We provide and manage a complete backup and disaster recovery solution with multiple levels of redundancy so that you never lose an important file again.
We manage your Anti-spam, VPN, Antivirus, Firewalls and WIFI to keep your network secure without getting in your way.
Documentation and Asset Management
We’ll maintain up-to-date documentation of your computer network as well as an inventory of your systems, licences and software vendors.
As well as providing Business IT Support, our team of experts is at your disposal to plan and execute your projects – big or small.
Cloud backups provide an efficient and secure way to store critical data in multiple geographical locations to protect against theft, fire and natural disasters.
Cloud Emails and Office 365
Office 365 provides powerful email features, contact management, calendar sharing, mobile device sync and a huge amount of extra features. It's also CHEAPER to purchase Email and Office365 licenses through Astrofox, don't believe us? call us and find out how!
Web Hosting and Domain Management
We can host your website and manage your domains and DNS services for you. Our high-performance hosting service is offered exclusively to our managed customers and includes sysadmin-level support.
Your first line of defence should not be reliance exclusively on backups. Our centrally managed Antivirus Solution powered by Webroot™ ensures virus definitions are up to date on all of your machines, and threats are monitored and reported to us in real time.
Voice over IP is quickly gaining in popularity with solutions that are cheaper and more flexible than traditional telephone systems. Get rid of Line Rental and the cupboard full of wires, and turbocharge your customer experience with a telephony system packed with features.
24 Hour Business IT Support
We operate a telephone support desk between 8am and 5pm with no additional callout charges from right here in Newcastle Upon Tyne. Our Service Desk and Emergency Line is open 24 hours. Most issues can be fixed using our remote desktop support software, but if they can't - your engineer will physically get up and drive right to your premises!
This tool is limited to companies with less than 50 workstations. Please contact us directly for details about larger networks.
We will proceed to a network audit before presenting our final proposal.
How many computer stations?
How many users?
How many servers?
- Office 365 Business